Refund policy

Cancellation Policy

You have the right to revoke this contract within fourteen days without providing any reasons. The revocation period is fourteen days from day 1. To exercise your right of revocation, you must inform us of your decision to revoke this contract by means of a clear declaration (e.g., a letter sent by post, fax, or email to info@stadler-technik.at, stating your order details).

 

In order to maintain the cancellation period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiration of the cancellation period.

There is no right of withdrawal for printed materials and digital data that have been personalized with your data through purchase.

Consequences of the revocation

If you revoke this contract, we will promptly refund you all payments we have received from you, including delivery costs (except for additional costs that arise from your choice of a type of delivery other than the least expensive standard delivery offered by us), no later than fourteen days from the day on which we receive the notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless a different agreement has been expressly made with you; in no case will you incur any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.

You must return the goods immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period has expired.

You bear the immediate costs of returning the goods. If you revoke this contract, we will refund you all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a different type of delivery than the least expensive standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this refund, we will use the same payment method you used for the original transaction unless you have explicitly agreed otherwise; in no case will you be charged any fees for this refund. We can refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier date.

You must return the goods immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period has expired.

You bear the immediate costs of returning the goods.

Alternative dispute resolution according to Art. 14 para. 1 of the ODR Regulation and § 36 of the VSBG

The European Commission provides an online dispute resolution (ODR) platform, which you can find at https://ec.europa.eu/consumers/odr/ We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.